Clear & Trusted Soul Food Fitness Store Policies

Soul Food Fitness — Return & Refund Policy

At Soul Food Fitness, all programs, services, and digital products are created with care, intention, and personalized support. To maintain the integrity of our offerings, the following policies apply:

24‑Hour Buyer’s Remorse Policy

If you purchase a program, package, or membership subscription, you may cancel within 24 hours of purchase for a full refund. After 24 hours, all sales are final.

Programs, Packages & Installment Plans

For any program or package paid in full or installments:

  • No refunds are issued once the program begins.

  • Clients are required to complete the full program.

  • Clients must finish paying all installments by their due dates, regardless of participation or completion.

  • This policy ensures fairness, accountability, and the integrity of the coaching process.

One‑on‑One Services

All individual services (personal training, coaching sessions, readings, consultations, etc.) are non‑refundable once purchased.

You may reschedule your session up to 12 hours before your appointment time. Cancellations or no‑shows within 12 hours are considered forfeited.

Digital Products (Ebooks, Downloads, Guides)

All digital products are non‑refundable. Due to the nature of instant access, no returns or exchanges are permitted.

Membership Subscriptions

Memberships are billed monthly and may be cancelled before the next billing cycle. There are no refunds for partial months or unused time.

Contact

For questions or support, please email: rozzebud@soulfoodfitness.ca

Soul Food Fitness — Terms & Conditions

By purchasing any product, service, or membership from Soul Food Fitness, you agree to the following:

1. Personal Responsibility

You acknowledge that you are responsible for your own health, safety, and participation. You agree to follow all instructions and consult a medical professional if needed.

2. No Guarantees

Results vary based on consistency, lifestyle, and individual factors. Soul Food Fitness does not guarantee specific outcomes.

3. Payment Terms

All payments must be completed on time by the customer. For installment plans, you agree to pay all installments in full, even if you stop participating.

4. Intellectual Property

All programs, videos, eBooks, and digital content are the property of Soul Food Fitness. You may not share, copy, or distribute any materials.

5. Communication

By purchasing, you consent to receive emails related to your program, reminders, updates, and coaching communication.

6. Termination

Soul Food Fitness reserves the right to remove or refuse service to any client who violates policies, behaves disrespectfully, or misuses the program.

7. Liability Release

By participating, you release Soul Food Fitness and Rozalia Kieliszkiewicz from liability for injuries, losses, or damages associated with your participation.

SOUL FOOD FITNESS — WEBSITE DISCLAIMER

The information on this website is for educational and informational purposes only.

1. Not Medical Advice

Soul Food Fitness does not provide medical, diagnostic, or clinical advice. Always consult a physician before beginning any fitness, nutrition, or wellness program.

2. Personal Responsibility

By using this website or participating in any program, you acknowledge that you are responsible for your own health, safety, and decisions.

3. No Guarantees

Results vary based on individual effort, consistency, and lifestyle. We do not guarantee specific outcomes.

4. External Links

We are not responsible for the content of external websites linked from our site.

5. Errors & Omissions

While we strive for accuracy, information may occasionally contain errors or be updated without notice.

SOUL FOOD FITNESS — HEALTH & SAFETY WAIVER

By purchasing any program, service, or membership from Soul Food Fitness, you agree to the following:

1. Assumption of Risk

You understand that physical activity involves inherent risks, including injury. You voluntarily assume all risks associated with participation.

2. Medical Clearance

You confirm that you are physically able to participate and have consulted a healthcare professional if needed.

3. Release of Liability

You release Soul Food Fitness and Rozalia Kieliszkiewicz from all liability for injuries, damages, or losses arising from participation.

4. Accurate Information

You agree to provide truthful information on all intake forms to ensure safe and appropriate programming.

5. Responsibility for the Environment

You are responsible for ensuring your workout space is safe and free of hazards.

SOUL FOOD FITNESS — CLIENT AGREEMENT CONTRACT

This agreement outlines the expectations and responsibilities between the client (“you”) and Soul Food Fitness (“we”).

1. Commitment

You agree to participate fully in your program and follow the guidance provided.

2. Payments

You agree to pay all fees on time. For installment plans, all payments must be completed by the customer regardless of participation.

3. Communication

You agree to maintain respectful communication and respond to check‑ins or requests for information as needed.

4. Scheduling

You may reschedule one‑on‑one sessions with at least 12 hours’ notice. Late cancellations or no‑shows are forfeited.

5. No Sharing of Materials

All program materials, videos, and digital content are for your personal use only and may not be shared or distributed.

6. Confidentiality

We keep your personal information and progress confidential.

7. Termination

We reserve the right to discontinue services if policies are violated or if the coaching relationship becomes unsafe or unproductive.

8. Acknowledgment

By purchasing any service, program, or membership, you acknowledge that you have read, understood, and agree to all Soul Food Fitness policies.

SOUL FOOD FITNESS — PRIVACY POLICY

Soul Food Fitness (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect:

  • Name, email, phone number

  • Billing information

  • Intake form details

  • Health and fitness information voluntarily provided

  • Messages, videos, and progress updates

  • Website usage data

2. How We Use Your Information

Your information is used to:

  • Deliver coaching programs and services

  • Personalize your training and wellness plan

  • Process payments

  • Communicate updates, reminders, and support

  • Improve our services and website

We do not sell or share your information with third parties.

3. Data Storage

Your information is stored securely through trusted platforms such as Squarespace, Stripe, Google Drive, or your coaching app.

4. Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience.

5. Your Rights

You may request access, updates, or deletion of your personal information at any time.

6. Contact

For privacy concerns, email: rozzebud@soulfoodfitness.ca